Introduction
Goldspin is committed to responsible gaming. Online gambling is a form of entertainment for adults, and we provide safeguards to help players manage their activity, prevent harm, and seek support when needed. This policy sets out our approach to responsible gaming, the tools available to players, and the steps to access assistance and self-imposed restrictions.
Definitions
Problem gambling describes a pattern of gambling behavior that harms the individual or others and arises when control over gambling is lost. This policy distinguishes general entertainment from at-risk behavior and outlines measures designed to maintain responsible participation in Goldspin’s services.
Indicators of Potential Harm
- Spending more time or money on gambling than intended.
- Arguments with family or friends related to gambling activities.
- Urges to continue gambling to recoup losses after a setback.
- Feelings of guilt, shame, or remorse associated with gambling.
- Borrowing money or liquidating assets to gamble.
- Neglect of work, education, or other responsibilities due to gambling.
- Deliberate concealment of gambling activities or losses.
Maintaining Control: Tools and Practices
Goldspin provides concrete controls to help players maintain a healthy balance between entertainment and potential risk. Features are accessible within the account settings and can be configured at the user’s discretion.
- Players may set daily, weekly, or monthly deposit limits. Limits apply at the account level and are effective immediately upon confirmation. Users may request reductions or increases, subject to a mandatory 24-hour cooling-off period before any increase takes effect. Limits may be lifted only after the cooling-off period has elapsed.
- Time Management: Goldspin encourages treating gambling as entertainment. Players should monitor session duration and use built-in reminders to maintain a healthy pace. Optional reality checks may be configured to prompt users at regular intervals.
- Time-Outs (Breaks): Short-term breaks are available to pause activity without closing the account. Time-out durations may include 24 hours, 7 days, 14 days, 1 month, or up to 6 weeks depending on the jurisdiction and account status.
- Self-Management and Breaks: Players are encouraged to take regular breaks and engage in non-gambling activities to maintain balance in life, work, and family commitments.
- Responsible Play Habits: Do not gamble under the influence of substances or during periods of acute stress or depression. Avoid gambling as a primary means of income; consider gambling as a fixed-price entertainment purchase with any winnings as a bonus.
Minors and Age Verification
Goldspin restricts participation to adults in accordance with applicable law. A minimum age of 18 years, or the applicable legal minimum, is required to register and play. We implement identity and age verification procedures to prevent access by underage individuals and to enforce compliance with age restrictions. If a user is found to be underage, the account will be blocked and all access will be terminated.
Self-Exclusion: Access and Scope
Self-exclusion is a protective measure for players who wish to pause or end their gambling activities for a defined period or permanently. Exclusion applies to all Goldspin services unless otherwise stated in the self-exclusion selection chosen by the user.
- Initiating Self-Exclusion: Access the self-exclusion option in account settings to begin the process. The user will confirm the scope and duration of exclusion.
- 24-Hour Cool-Off Period: A 24-hour cooldown is required before proceeding to the final self-exclusion step. During this period, the user may not place bets in the excluded sections, but rewards already earned or promotions may still be claimed, if applicable.
- Scope of Exclusion: The user may choose to exclude from specific sections (for example, casino or sports betting) or the entire site. The selected scope will be reflected in the exclusion summary.
- Durations and Permanence: Exclusion options include a fixed term (for example, 6 months, 1 year, 2 years, or 5 years) or permanent closure. The chosen period is binding during the stated term and will be reviewed upon completion. A multi-step assessment process may be required to determine readiness to resume participation after the exclusion ends; this assessment is conducted by Goldspin support and may take several days.
- Effect of Exclusion: During an active exclusion, the user will be blocked from access to the excluded areas. Accrued rewards or bonuses may remain in the user’s Vault where applicable. Upon full exclusion, login access to the account is disabled and the account cannot be reopened under the same identity for the duration of the exclusion, or permanently if the user selects permanent exclusion.
- Non-Activation: If the user does not finalize the exclusion at the final step, the self-exclusion process will be canceled and the cooldown will lapse without any restriction beyond those already in place.
Post-Exclusion and Re-Enrollment
At the end of a defined exclusion period, the user may request re-enrollment. Reinstatement is subject to a verification process designed to ensure the user’s readiness to participate responsibly. Completion of the verification process may require engagement with Goldspin support and can take multiple days. Re-enrollment may require updated disclosures and age verification as a condition of return.
Assistance and External Resources
Goldspin supports players seeking help for gambling-related concerns. Players may request information about responsible gambling resources and local support services through Goldspin’s support channels. Where appropriate, we provide information about confidential external resources offering assessment and treatment for problem gambling. Access to these services is independent of Goldspin and is provided solely for the player’s welfare.
Communications and Data Handling
Goldspin will retain records pertinent to self-exclusion requests and related actions in accordance with applicable data protection laws and internal policies. Communications regarding responsible gaming tools and exclusions will be conducted through official Goldspin channels. Personal data used to verify eligibility and to enforce exclusions will be processed solely for purposes of safeguarding responsible gambling and regulatory compliance.
Contact and Support
Players may contact Goldspin’s support team for questions about responsible gaming tools or to request assistance with self-exclusion, limits, or breaks. Support operates continuously to help maintain a safe and enjoyable gaming environment.
