Goldspin provides self exclusion and time out tools to help customers regulate gambling activity. This policy sets out how to activate time based breaks, the effects on your Goldspin account, how to modify or revoke a period, and the obligation of both parties to comply with these measures.
Time-Out is a short term pause during which deposits, withdrawals and gameplay are blocked for a defined period. Self-Exclusion is a longer term restriction during which the Goldspin account is closed to gambling activity for a selected period and cannot be reopened for the duration of that period.
You may select a Time-Out period within your Goldspin account profile. Available periods are listed in the profile. During Time-Out you will not be able to deposit, withdraw or access any Goldspin products. A Time-Out may be revoked only after 24 hours have passed from the initial Time-Out request. Upon expiry, the Time-Out will terminate and your account will automatically reactivate for normal use.
If you require a more extended withdrawal from gambling, you may initiate Self-Exclusion. Activation can be completed via your profile or by submitting a formal request to Goldspin Customer Support. A 24-hour cooling-off period applies from the time of receipt of the request, during which the account is disabled and no gambling activity is permitted. After the cooling-off period, Goldspin will inform you of the available self-exclusion periods. All periods are fixed and not subject to modification. To proceed beyond the cooling-off period, you must provide a confirming reply by electronic means. If no reply is received within 24 hours, the request will be treated as withdrawn and the account will be reopened by electronic notice to you.
Once Self-Exclusion becomes effective, your Goldspin account is disabled and you may not deposit or withdraw funds for the duration of the exclusion. You will not be able to login to any Goldspin products for the period specified. Upon expiry, the account will automatically reactivate unless you request an extension or a new exclusion in accordance with these terms.
Available self-exclusion periods will be communicated after the 24-hour cooling-off period. You may request an extension for one or more additional periods by contacting Goldspin Customer Support. Extensions are subject to normal approval procedures and are not guaranteed. There shall be no ability to alter the pre-selected period once the exclusion has begun.
You may revoke an active Self-Exclusion only by submitting a written or electronic notice to Goldspin. Goldspin will consider such requests in its absolute discretion and may deny revocation for the full duration of the exclusion. Any request to revoke must be received in a manner consistent with the original request and timing requirements set out above.
During account setup or at any time, you may impose limits on spending or time usage within the My Account section. If a limit is exceeded, further actions related to that limit may be restricted. To change or revoke a limit or exclusion, you must submit a written or electronic notice to Goldspin, which may be accepted or rejected at Goldspin’s sole discretion.
Goldspin will take reasonable steps to ensure that promotional material is not sent to customers who have self excluded. Goldspin disclaims responsibility for any promotional activity that reaches an excluded account due to attempts to circumvent the exclusion or registration details alteration.
Self-Exclusion applies to Goldspin products and accounts only. If you hold accounts with other operators, you must direct any exclusion requests to those operators under their respective policies.
Self-Exclusion is a practical tool to assist in responsible gambling. It is not a substitute for personal willpower. If you experience gambling related difficulties, seek appropriate professional support from recognized local services. Goldspin will provide information on how to obtain such support upon request.
This policy is governed by the applicable law and regulation. Goldspin may update the policy from time to time with effect on a specified date. Customers will be notified of material changes in accordance with Goldspin procedures.
For questions about self-exclusion or to initiate a request, contact Goldspin Customer Support using the channels available in your account profile or on the Goldspin website.